Health Organization Evaluation Essay

Health Organization Evaluation (Mayo Clinic Health System)

Description of the Organization

The selected organization is the Mayo health system and the main aim of the organization is to address various medical challenges using a team-based approach (Olson, 2017). The organization is a non-profit educational medical center located within Rochester, Minnesota, and services other regions including Arizona, Jacksonville, Phoenix, and Florida. Mayo was founded in 1864 and it focuses on education, research, and integrated clinical practice. Mayo Clinic has three main campuses with more than 70 small laboratories, hospitals, and other facilities. Mayo owns research institutions and numerous educational institutions that train doctors, researchers, scientists, and allied healthcare providers (Swensen et al., 2016). The organization employs more than 4,000 scientists and physicians, as well as other 58, 400 allied health and administrative staff.  Health Organization Evaluation Essay

The Readiness of Mayo Clinic to meet Health Care Needs

The healthcare system in the US is characterized by increased healthcare costs and the American populations becoming sicker because of the prolonged life expectancy. To meet the health needs of citizens in the US, Mayo has significantly invested in proactive and preventative care to support the health goals of patients, as well as convenient care options for the patients. Mayo clinic system has clinic outreach physicians where specialists travel to different regions to meet patients (Lanier, 2014). Moreover, for Mayo to provide diagnosis and treatment services remotely, the organization has invested in telemedicine and this allows the organization to serve a high number of patients. Additionally, to meet the increasing healthcare needs of the American population as well as the increased healthcare cost, Mayo has implemented an approach that focuses on wellness and health of populations, and cost reduction. The organization has invested in web-based express care services and patient portals where patients can express their healthcare issues without the physician’s input. Express care and Urgent care clinic also treat minor health issues without having to present to the ED or schedule an appointment (Noseworthy, 2014). The alternative care options are more efficient and cheaper thus facilitates in meeting the healthcare needs of people in America.

Strategic Plan


From the time Mayo Health System was started, the volume of physician-referred patients has risen from 4800 to 14,000 patients annually while the number of patients visiting Mayo Clinic has risen from 64,000 to 96,000 patients annually. Mayo continues to invest in research, education, and healthcare and has expanded its operations by acquiring healthcare facilities within communities, building new healthcare and research facilities, and also establishing educational organizations (Olson, 2017). Expanding the operations has enabled Mayo to meet the communities’ health needs and this includes being able to manage the group and local cultural dynamics within the US. The organization has also invested heavily in technology to be able to reach more patients and meet the health needs of communities (Olson, 2017). As such, to ensure steady growth, Mayo Health System needs to continue expanding its operations by acquiring more healthcare facilities within different American states and investing more in technology to reach a wide population.


Resource Management

Resources at Mayo are managed centrally where a central office having key resource staffs provide different types of business support to all Mayo facilities. A manager from a central office is allocated to every Mayo Health facility and all senior managers meet often to optimize, align, and advance their business functions (Swensen et al., 2016). The resources that are centrally managed at Mayo include contracting and payor relations, communications, facilities, disease management approaches, human resources, finance, information technology, supply expense management, education, and marketing.

However, the central management of resources at Mayo sometimes leads to delay because resource requisition has to be approved centrally. This is because it may take longer and this may hinder some of the organizational operations. Therefore, the organization should consider adopting distributed leadership to empower leaders across all organizational facilities to make decisions benefiting consumers and accelerating organizational operations.


Mayo Health System has more than 4,500 scientists and physicians, and 58, 400 allied health and administrative staff. The healthcare staff members are mostly specialists who specialize in the treatment of difficult cases by providing destination medicine and tertiary care. Mayo Clinic system owns a School of Medicine that has been ranked as being among the largest and top residency educational institution within the US. In this institution, Mayo has over 4,000 permanent research staff. By investing in specialists and research, Mayo Health System has been able to address the need to discover new treatment and implement evidence-based treatment modalities (Swensen et al., 2016). With the increasing rate of chronic diseases, pandemics, and cancer, Mayo Health System should continue with the trend of investing in research and education to meet the emerging population health needs.

Patient Satisfaction

Patients continue to experience improved value from their medical services after the local organizations merged with the Mayo Health System. This value shows through a higher number of local healthcare professionals, improved local healthcare facilities, availability and seamless referral system for specialized care, improved efficiency, and quality of care, improved local health education, as well as improved health care delivery system (Noseworthy, 2014). Surveys on patient satisfaction have verified these benefits.

Issues in the Organizational Culture

Mayo Health System is characterized by the culture that prioritizes the patient’s needs. The organization also uses a team-based medicine approach and a teamwork culture. Therefore, Mayo focuses on recruiting staff members likely to make good teammates (Swensen et al., 2016). Mayo Health System and its personnel collaborate with other players in the health industry to improve patient care via research and consulting activities. Lastly, the organization emphasizes the culture of innovation where Mayo continuously invests in research and technological innovations. To continue maintaining its top position in the healthcare industry, Mayo needs to continue emphasizing the culture of innovation, research, technology, and collaborative practice (Berry & Seltman, 2014).  Health Organization Evaluation Essay

Model for Supporting the Strategic Plan’s Implementation

The Lowa model will support the adoption of the strategic plan. The model was chosen as it ensures collaboration and teamwork approach during change implementation. Moreover, the model ensures that the best and latest evidence supports the implementation of the changes. A team of experts will be responsible for implementing the strategic plan while being guided by the best available evidence relevant to the plan (Cullen et al., 2017).


The selected organization is the Mayo health system and it addresses various medical challenges using a team-based approach. The organization employs more than 4,000 scientists and physicians, as well as other 58, 400. The key employees in the organization include researchers, scientists, physicians, specialists, and other healthcare practitioners. Mayo has heavily invested in research and health education. Through research, innovations, and partnering with local healthcare systems, Mayo has been able to significantly improve healthcare delivery.


Berry, L. L., & Seltman, K. D. (2014). The enduring culture of Mayo Clinic. In Mayo Clinic Proceedings, 89(2), 144-147.

Cullen, L., Iowa Model Collaborative, Buckwalter, K. C., Hanrahan, K., Kleiber, C., McCarthy, A. M., … & Authored on behalf of the Iowa Model Collaborative. (2017). Iowa model of evidence‐based practice: Revisions and validation. Worldviews on Evidence‐Based Nursing, 14(3), 175-182.

Lanier, W. L. (2014). Celebrating the sesquicentennial of Mayo Clinic: 150 years of advances in medical practice, education, research, and professionalism. In Mayo Clinic Proceedings, 89(1), 1-4.

Noseworthy, J. H. (2014). What is ahead for Mayo Clinic? In Mayo Clinic Proceedings, 89(4), 440-443. Elsevier.

Olson, K. D. (2017). Physician burnout—A leading indicator of health system performance? In Mayo Clinic Proceedings, 92(11), 1608-1611).

Swensen, S., Kabcenell, A., & Shanafelt, T. (2016). Physician-organization collaboration reduces physician burnout and promotes engagement: The Mayo Clinic experience. Journal of Healthcare Management, 61(2), 105-127.

Swensen, S., Gorringe, G., Caviness, J., & Peters, D. (2016). Leadership by design: intentional organization development of physician leaders. Journal of Management Development, 1(1).

Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade.

Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:

  1. Describe the health care organization or network.
  2. Describe the organization’s overall readiness based on your findings.
  3. Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
  4. Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan.
  5. Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Health Organization Evaluation Essay

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